FAQ's

1. What types of products does Isodetron sell?
We specialize in security cameras, alarm systems, and modern wall lamps. Our products are designed to combine functionality, safety, and style — helping you protect and beautify your home or business.

2. Are your security cameras easy to install?
Yes! Most of our cameras come with simple plug-and-play installation and include user-friendly setup guides. Some advanced models may require basic configuration, but we provide clear instructions to make the process smooth.

3. Do your alarm systems work with smartphones or apps?
Many of our alarm systems support mobile connectivity, allowing you to monitor and control your security from anywhere via your smartphone. Check the product description for compatibility details.

4. What type of wall lamps do you offer?
We offer a wide range of LED wall lamps — from modern minimalist designs to vintage and decorative styles, suitable for bedrooms, living rooms, hallways, and offices.

🚚 Shipping & Delivery

5. Do you ship internationally?
Yes! Isodetron proudly ships worldwide. No matter where you are, we’ll deliver our products right to your doorstep.

6. How long will my order take to arrive?
Estimated delivery times:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days
    Please note that delivery times may vary depending on customs, location, or courier delays.

7. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link. You can use this to monitor your package’s progress online.

8. Do you offer express shipping?
Currently, we offer standard shipping worldwide. Express options may be available in select regions — feel free to contact us to confirm availability.

💳 Orders & Payments

9. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods. All transactions are protected through encrypted payment gateways to ensure your data remains safe.

10. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. Once your order has been processed or shipped, changes can no longer be made.

🔄 Returns & Refunds

11. What if I receive a damaged or defective item?
We’re sorry if that happens! Please contact us at isodetron@gmail.com within 7 days of receiving your order, with photos or videos of the issue, and we’ll resolve it promptly — either by replacement or refund.

12. Do you accept returns?
Yes, we accept returns for unused and unopened products within 30 days of delivery. Items must be returned in their original packaging.

13. How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 5–10 business days, depending on your payment method.

💡 Product Support & Warranty

14. Do your security cameras and alarm systems come with a warranty?
Yes. Most products include a 1-year limited warranty covering manufacturing defects. Warranty details are included with each product description.

15. Where can I get technical support?
For setup assistance or troubleshooting, simply reach out to us at 📩 isodetron@gmail.com. Our support team will guide you step-by-step.

📞 Contact Us

Still have questions? We’re here to help!
📩 Email: isodetron@gmail.com
🕒 Response Time: Within 24–48 business hours